Shipping policy

Last updated: [29 July 2026]

This policy applies to orders placed through www.tickrmeter.com.

Order processing

In-stock orders are normally prepared for dispatch within 1–3 business days

Orders are processed on business days, excluding weekends and public holidays at the relevant fulfilment location.

High-volume, customised or business orders may require additional processing time. The expected schedule will be stated in the quotation or order confirmation.

Fulfilment locations

TickrMeter uses fulfilment locations and logistics partners in multiple regions.

Many US orders are fulfilled from inventory held in the United States. Other orders may be fulfilled from Denmark, another European location or another disclosed logistics partner depending on inventory and destination.

The fulfilment location does not change the identity of the legal seller shown in our Terms of Service.

Preorders and backorders

Products that are not available for immediate dispatch are clearly marked as preorders or backorders.

The product page will show an estimated dispatch date or dispatch window. Estimates may change because of manufacturing, customs, freight or supplier delays.

If the estimated dispatch date changes materially, we will provide an update using the email address connected with the order.

Consumers can cancel an unshipped preorder by contacting hello@tickrmeter.com and will receive a refund of any amount already collected for the cancelled item.

Delivery estimates

Estimated delivery times are displayed at checkout where available.

Delivery estimates begin when the order is dispatched, not when it is placed. They are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Delivery may be delayed by customs processing, remote destinations, weather, peak-season volumes, carrier disruption or incomplete address information.

Tracking

Where tracking is available, we will send the tracking information after dispatch.

Tracking may take up to 24–48 hours to show the first carrier scan.

Address changes

Contact hello@tickrmeter.com immediately if the delivery address is incorrect.

We will attempt to update the address before dispatch, but changes cannot be guaranteed after fulfilment has started.

The customer is responsible for providing a complete and accurate address. Reasonable additional costs caused by an incorrect address may be charged or deducted from a refund where legally permitted.

Delivery responsibility

We remain responsible for the goods until they are delivered to you or to a person you have designated to receive them, except where you independently arrange a carrier that was not offered by us.

If an order is lost, substantially delayed or incorrectly delivered, contact us. We may ask you to assist with information required for a carrier investigation, but we will handle the claim with the carrier.

Damaged parcels

Please photograph the outer packaging, shipping label, internal packaging and product if an order arrives damaged.

Contact hello@tickrmeter.com as soon as reasonably possible with:

• Your order number.

• A description of the damage.

• Photographs or video showing the issue.

Reporting transport damage promptly helps us resolve the claim, but it does not remove mandatory rights where a defect or damage is reported within the applicable legal period.

Refused and uncollected deliveries

If you refuse delivery or do not collect a parcel, it may be returned to us.

Where legally permitted, actual return-carrier costs caused by refusal, failure to collect or an incorrect address may be deducted from the refund. This does not apply where the refusal was reasonably caused by our breach, a damaged shipment or a valid exercise of mandatory consumer rights.

Simply refusing or failing to collect a parcel does not necessarily constitute valid notice of withdrawal. Contact us in writing if you want to cancel.

Customs, import duties and taxes

Taxes and duties collected by us will be displayed at checkout.

For some international destinations, local customs authorities or carriers may collect import duties, taxes or handling fees that were not collected at checkout. Unless the checkout expressly states that all duties are included, the recipient may be responsible for these charges where legally permitted.

We are not able to control how quickly a local customs authority processes a shipment.

Countries and restrictions

We may be unable to ship to certain countries, territories or addresses because of carrier availability, sanctions, product restrictions or payment-provider requirements.

If we cannot fulfil an accepted order, we will notify you and refund the affected amount.

Contact

Shipping questions can be sent to hello@tickrmeter.com.

For returns, read our Refund and Return Policy.